Program Manager, LAMBDA Drop-In Center

Hayward, CA

Full Time

Senior Manager/Supervisor

JOB TITLE: Program Manager
LOCATION: LAMBDA Drop-In Center

Who are we?
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Diversity, and Quality to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.

This position provides leadership, support, and oversight to all direct service personnel located at the Drop-In Center. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.

How can you make a difference in people’s lives?
In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

Accountabilities: (3-5) Providing Accurate Medicine Distribution

People Management- hire, train and develop a high performing Direct Service team
Client Care- ensure high level of services to participants
Safety & Security of Staff and Participants
QA & Compliance- follows and enforces program policies and procedures

Responsibilities:

People Management

Recruit, interview, and hire direct service positions in coordination with the ADOPPS.
Coordinate and maintain all direct service staff schedules with support and collaboration from ADOPPS to ensure minimum facility coverage and minimize overtime hours
Daily review of timecards, correct missed punches and approved time off requests as appropriate
Provide new hire orientation and training for all direct service staff.
Provide ongoing feedback to direct service staff, develop performance assessments, professional development processes for direct service staff, with assistance from ADOPPS.
Develop, maintain, and ensure compliance with Horizon Services employee handbook
Oversee process for answering phones and provide reception coverage to furnish information/referrals to participants and potential participants

Client Care

Provide schedule coverage for all direct service staff duties and responsibilities as needed
Management oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management
Ensure quality care for participants consistent with regulatory standards and program policies and assist in improvement of services as needed
Provide crisis support intervention and de-escalation of conflict as needed
Ensure orientation is provided for all new participants within required time frame
Develop knowledge of community resources related to health, mental health, finances, case management, and housing;
Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist participants to access outside services, as needed/assigned
Work Collaboratively with Clinical Supervisor, ADCS, and CPO to ensure quality therapeutic treatment of participant and staff training.

Safety & Security of Staff and Participants

Provide periodic inspection of grounds and facility to assure security and safety
Monitor participants to ensure appropriate supervision and knowledge of participants and activities
Facilitate conflict resolution meetings with staff and participants as needed
Punctuality and attendance to perform duties as scheduled

Comply and enforce HSI’s policies and procedures

Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
Participate in regular staff meetings, clinical supervision, and trainings
Receive, acknowledge and address client complaints in a timely manner as needed
Ensure adequate documentation of services by direct service staff, perform random audit of files
Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements
Other support and supervisory duties as assigned by the ADOPPS and/or CPO

SUCCESS COMPETENCIES FOR POSITION:
(Competencies required to effectively perform the job)

FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE:
(Knowledge and skills required to effectively perform the job)

Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for participants with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven
Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer.
Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering.

Experience with co-occurring in a residential setting
Demonstrate ability to engage and support participants with challenging behaviors
Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
Ability to work effectively both individually and as part of a diverse team.
Experience with evidence based practices and de-escalating participants
Ability to communicate effective cross-functionally – knows who needs to know what.
Able to exercise good judgment and maintain healthy boundaries with participants.
Able to stay awake and alert during shift
Good computer skills: word, data entry, write reports
Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.

QUALIFICATIONS: (education and work experience)
BA/BS in Psychology, Social Work or relevant field, preferred.

3+ years of experience working in community mental health facility, and/or drug/alcohol treatment facility
2+ years of experience supervising, managing, and evaluating staff in community mental health facility, and/or drug/alcohol treatment, including budget management.
2+ years working with youth/young adults and LGBTQIA+ population
Required: CPR/First Aid certification
Valid California driver’s license with a good driving record and car insurance

Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week.

100% Medical and dental, 100% Life and LTD for the employee and up to 50% for any dependents medical and dental coverage.
PTO and Holiday pay.
Retirement benefits after 6 months of service.
Training and CEU opportunities.

And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!

Salary: $85,000 Annually, depending on experience and qualifications. Available for a full-time position.

Horizon Services, Inc. is an Equal Opportunity Employer.
https://www.horizonservices.org

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