Program Manager of Youth Services
Hayward, CA
Full Time
Project Eden
Manager/Supervisor
JOB TITLE: Program Manager of Youth Services
LOCATION: Project Eden
Who are we?
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Compassion, and Professionalism to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.
This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and develops and delivers high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.
How can you make a difference in people’s lives?
In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.
Accountabilities: (3-5) Providing Accurate Medicine Distribution
Responsibilities:
People Management
QUALIFICATIONS: (education and work experience)
Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part-time employees over 20 hours per week.
And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!
Salary: $85,000 Annually, depending on experience and qualifications. Available for a full-time position.
LOCATION: Project Eden
Who are we?
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Compassion, and Professionalism to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.
This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and develops and delivers high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.
How can you make a difference in people’s lives?
In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.
Accountabilities: (3-5) Providing Accurate Medicine Distribution
- People Management- hire, train and develop a high performing Direct Service team
- Client Care and Services- ensure high level of services to clients
- Safety & Security of Staff and Clients
- QA & Compliance- follows and enforces program policies and procedures
People Management
- Recruit, interview, and hire direct service positions in coordination with the ADOPP.
- Coordinate and maintain all direct service staff schedules with support and collaboration from ADOPP to ensure minimum facility coverage and minimize overtime hours
- Daily review of timecards, correct missed punches and approved time off requests as appropriate
- Provide new hire orientation and training for all direct service staff.
- Provide ongoing feedback to direct service staff, manage direct service staff performance, and professional development processes for direct service staff. With assistance from Associate Director of Outpatient and Prevention.
- Develop, maintain, and ensure compliance with Horizon Services employee handbook
- Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients
- Engage in community outreach with staff through onsite school visits and attend events
- Provide schedule coverage for all direct service staff duties and responsibilities as needed
- Provide on-call consultation and support for direct service staff
- Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
- Provide crisis support intervention and de-escalation of conflict as needed
- Ensure orientation is provided for all new clients within required time frame
- Develop knowledge of community resources related to health, mental health, finances, case management, and housing.
- Provide periodic inspection of grounds and facility to assure security and safety
- Monitor participants to ensure appropriate supervision and knowledge of participants and activities
- Facilitate conflict resolution meetings with staff and participants as needed
- Punctuality and attendance to perform duties as scheduled
- Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
- Participate in regular staff meetings, clinical supervision, and trainings
- Receive, acknowledge and address client complaints in a timely manner as needed
- Ensure adequate documentation of services by direct service staff, perform random audit of files
- Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements
- Other support and supervisory duties as assigned by the ADOPPS and/or CPO
SUCCESS COMPETENCIES FOR POSITION: (Competencies required to effectively perform the job) | FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE: (Knowledge and skills required to effectively perform the job) |
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QUALIFICATIONS: (education and work experience)
- BA/BS or a combination of related education and experience
- CADC I, CADC II through accrediting body within the first 30 day of employment
- 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
- 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility, including budget management.
- Required: CPR/First Aid certification
- Valid California driver’s license with a good driving record and car insurance
Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part-time employees over 20 hours per week.
- 100% Medical and dental, 100% Life and LTD for the employee and up to 50% for any dependent medical and dental coverage.
- PTO and Holiday pay.
- Retirement benefits after 6 months of service.
- Training and CEU opportunities.
And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!
Salary: $85,000 Annually, depending on experience and qualifications. Available for a full-time position.
Horizon Services, Inc. is an Equal Opportunity Employer.
https://www.horizonservices.org
https://www.horizonservices.org
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