Facility Maintenance Tech

Hayward, CA
Full Time
Experienced

JOB TITLE: Facility Maintenance Tech
LOCATION: Bay Area, CA /Multi-Site
Type: Full-time


Who are we?
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.

Responsible for performing a variety of semi-skilled maintenance tasks to ensure the proper functioning and appearance of a building, including repairs to plumbing, electrical systems, carpentry, painting, cleaning, and routine inspections, often responding to work orders and maintaining accurate records of maintenance activities. Work in Compliance with safety standards, prioritizing safety related issues and concerns.

How can you make a difference in people’s lives?
In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity to provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

Responsibilities:  

Accountabilities:
  • Daily Facilities Maintenance and Repair Support:
    Provide routine, hands-on support for day-to-day maintenance needs, including minor repairs, equipment servicing, and general facility upkeep to ensure all sites remain operational, clean, and compliant with safety standards.
  • Record Keeping and Reporting:
    Accurately document maintenance activities, including completed work orders, preventive maintenance schedules, and inspection findings. Maintain organized records in alignment with regulatory requirements and internal procedures.
Safe and Functional Work Environments:
Ensure all program sites are safe, secure, and functioning properly by proactively identifying
hazards, responding to facility concerns, and supporting staff in maintaining an environment that promotes health, safety, and service delivery excellence.

Facility Maintenance Technician – Responsibilities
  • The Facility Maintenance Technician plays a critical role in ensuring a safe, clean, and functional environment across program sites. This position supports compliance with all applicable regulations and standards, including those set forth by the California Department of Health Care Services (DHCS) and the Commission on Accreditation of Rehabilitation Facilities (CARF). The responsibilities outlined below are essential to maintaining a healing environment that supports client dignity, staff efficiency, and program readiness for audits and inspections.

General Maintenance and Facility Upkeep
  • Perform a wide range of daily maintenance duties including minor repairs to plumbing fixtures, electrical systems, doors, locks, windows, flooring, and walls, ensuring safety and proper function of all building systems.
 
  • Repair and patch drywall, perform interior and exterior painting, and conduct ceiling touch-ups to maintain a clean and professional appearance throughout the facility.
 
  • Install, maintain, and repair appliances to ensure functionality and safety in kitchen, laundry, and residential areas.
 
  • Maintain cleanliness and safety of all common areas, hallways, restrooms, kitchens, break rooms, and building exteriors including walkways, parking lots, and landscaping.
 
  • Remove trash and debris, as necessary, in accordance with OSHA standards.
 
  • Assist with moving and assembling furniture, setting up rooms for group sessions or meetings, and supporting staff with facility-related logistics.

Preventative Maintenance and Safety Compliance
  • Conduct routine inspections of all facility systems—HVAC, plumbing, electrical, fire safety, and security—to identify wear and proactively resolve issues before they escalate into costly or hazardous problems.
 
  • Perform preventive maintenance tasks such as changing HVAC filters, lubricating equipment, testing smoke alarms and carbon monoxide detectors, and inspecting fire extinguishers and emergency exits.
 
  • Maintain logs of all inspections and maintenance activity to demonstrate compliance during CARF surveys and DHCS licensing reviews.
 
  • Monitor the condition of emergency lighting, alarm systems, and building access systems to ensure continuous operational readiness in the event of an emergency.
 
  • Ensure that all mechanical rooms, utility areas, and hazardous materials are properly labeled and secured according to OSHA and DHCS guidelines
Work Order Management and Documentation
  • Receive and respond to maintenance requests submitted by program staff via the Maintenance Care work order system.
 
  • Prioritize requests based on urgency, safety, and program impact while ensuring timely follow-through and resolution.
 
  • Accurately document all maintenance activities, including time spent, parts used, and follow-up actions needed, in the Maintenance Care Ticket system.
 
  • Provide regular updates to site leadership and the Associate Director of Property Operations on the status of ongoing work and outstanding needs.

Technical Skills and Tool Proficiency
  • Utilize basic electrical, plumbing, mechanical, and carpentry skills to perform repairs with precision and safety.
 
  • Operate and maintain tools and equipment such as drills, saws, wrenches, meters, and ladders in accordance with safety protocols and manufacturer guidelines.
 
  • Ensure all tools and supplies are securely stored and inventoried, supporting a well-organized maintenance program.
 
  • Communication, Coordination, and Team Collaboration
  • Maintain open lines of communication with program management, staff, and clients to identify maintenance needs and address safety concerns in a timely and respectful manner.
 
  • Serve as a liaison to external contractors and vendors for major repairs, ensuring all work is performed to code and within budgetary and contractual constraints.
 
  • Promptly escalate significant facility issues, such as structural damage, pest control needs, or system failures, to the Associate Director of Property Operations.

Regulatory Readiness and Continuous Improvement
  • Ensure that all facility conditions support compliance with Title 22 and Title 9 regulations, DHCS licensure requirements, and CARF accreditation standards, particularly those related to health, safety, infection control, and physical plant.
 
  • Actively support the agency’s Performance Improvement Plans (PIPs) and Corrective Action Plans (CAPs) by executing maintenance interventions that eliminate repeat deficiencies.
 
  • Remain informed of updates in state, federal, and accreditation standards, incorporating changes into maintenance practices and documentation accordingly.



Additional Duties
  • Perform other related duties and special projects as assigned by the Associate Director of Property Operations to support the mission, values, and operational success of the agency.

SUCCESS COMPETENCIES FOR POSITION (competencies required to effectively perform the job) FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE: 
(knowledge and skills required to effectively perform the job) 
 
  • Professionalism-Thinks carefully about the likely effects on others of one’s words, actions, appearance, and mode of behavior. Practices good hygiene and presents an appropriate professional appearance. Completes all assigned tasks on time, accurately, and with minimal supervision. Works to make a friendly impression by using good eye contact and addressing people by their names. Works to develop and maintain positive working relationships with co-workers by being at work on time and complying with the work schedule, focusing on work, and complying with Horizon Services, Inc. (HSI) policies and treatment philosophy.
  • Interpersonal-Relates openly and comfortably with people across levels, functions, cultures, and locations. Acts with diplomacy and tact. Builds rapport in an open, friendly, and accepting way. Build constructive relationships with people both similar and different to self. Picks up on interpersonal and group dynamics.
  • Optimizes Work Process-Knows the most effective and efficient processes to get things done, focusing on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with the highest quality. Separates and combines activities into an efficient and clear workflow. Designs processes and procedures that allow management with minimal supervision. Seeks ways to improve processes, from small tweaks to complete reengineering.
  • Values Differences & Cultural Awareness-Recognizes the value that different perspectives and cultures bring to an organization. Seeks to understand and adapt to different perspectives and cultures. Contributes to a work climate where differences are valued and supported. Applies to others' diverse experiences, styles, backgrounds, and perspectives to get results. Is sensitive to cultural norms, expectations, language preferences, and ways of communicating. Is aware of own cultural biases and proactively seeks consultation from supervisor on how to handle them.
  • Physical Ability: Ability to lift heavy objects, climb ladders, and work in various weather conditions
  • Technical Skills: Basic knowledge of building systems, including electrical, plumbing, HVAC, and carpentry
  • Problem-solving Skills: Ability to diagnose issues and find solutions to maintenance problems
  • Attention to Detail: Ensuring thorough completion of tasks and maintaining a clean work area
  • Basic Computer Skills: Ability to use work order management systems and record maintenance activities
  • Valid Driver’s License and Transportation: Ability to travel between all programs


What else is required?
  • Minimum of two years’ experience in a dynamic, multi-functional work environment managing competing priorities and responsibilities.
  • Demonstrated excellence in both oral and written communication.
  • Proven ability to maintain and manage inventory systems accurately and efficiently
  • Skilled in engaging with a wide range of stakeholders, including staff, clients, consumers, and vendors, while maintaining professionalism and collaboration.
  • Proficient in operating standard office equipment, including computers, fax machines, copiers, and 10-key calculators.
  • Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Possesses a valid California Driver’s License, a clean driving record, and current auto insurance coverage.



Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week.
  • 100% of medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage. 
  • PTO and Holiday pay.
  • Retirement benefits after 6 months of service.
  • Training and CEU opportunities.

And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!

Salary: $70K-$75K/annually based on experience and qualifications. Available for a full-time position.

                                Horizon Services, Inc. is an Equal Opportunity Employer.
                                        https://www.horizonservices.org


 
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