Program Manager

San leandro, CA
Full Time
Cherry HIll Detoxification Center
Manager/Supervisor

 JOB TITLE:  Program & Personnel Manager
LOCATION: Cherry Hill Detoxification, San Leandro


Who are we?
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Diversity, and Quality to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.


How can you make a difference in people’s lives?
In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.


This position provides leadership, support, and oversight to all direct service personnel located at the Cherry Hill Detoxification Withdrawal Management Center. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and assists Operations Director to develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.


What will make you successful in this role?

 

Accountabilities: (3-5) Providing Accurate Medicine Distribution
  • People Management- hire, train and develop a high performing Direct Service team
  • Client Care- ensure high level of services to clients
  • Safety & Security of Staff and Clients
  • QA & Compliance- follows and enforces program policies and procedures
Responsibilities:
People Management
  • Recruit, interview, and hire direct service positions in coordination with the Deputy Director.
  • Coordinate and maintain all direct service staff schedules with support and collaboration from Deputy Director to ensure minimum facility coverage and minimize overtime hours
  • Daily review of time cards, correct missed punches and approved time off requests as appropriate
  • Provide new hire orientation and training for all direct service staff.
  • Provide ongoing feedback to direct service staff., manage direct service staff. performance, and deliver quarterly ROADs and professional development processes for direct service staff. With assistance from Program Director & Deputy Director
  • Develop, maintain, and ensure compliance with Horizon Services employee handbook
  • Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients
Client Care
  • Provide schedule coverage for all direct service staff duties and responsibilities as needed
  • Provide on-call consultation and support for direct service staff during non-regular work hours
  • Management of medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management
  • Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
  • Provide crisis support intervention and de-escalation of conflict as needed
  • Ensure orientation is provided for all new clients within required time frame
  • Develop knowledge of community resources related to health, mental health, finances, case management, and housing;
  • Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist clients to access outside services, as needed/assigned


Safety & Security of Staff and Clients
  • Provide periodic inspection of grounds and facility to assure security and safety
  • Monitor clients to ensure appropriate supervision and knowledge of clients and activities
  • Facilitate conflict resolution meetings with staff and clients as needed
  • Punctuality and attendance to perform duties as scheduled

Comply and enforce HSI’s policies and procedures
  • Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
  • Participate in regular staff meetings, clinical supervision, and trainings
  • Receive, acknowledge and address client complaints in a timely manner as needed
  • Ensure adequate documentation of services by direct service staff, perform random audit of files
  • Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements
  • Other support and supervisory duties as assigned by the Program Director


Qualifications and Requirements
  • BA/BS, LVN or a combination of related education and experience
  • Required to obtain registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP within the first 30 day of employment
  • 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
  • 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility, including budget management.
  • Required: CPR/First Aid certification
  • Valid California driver’s license with a good driving record and car insurance

Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week.
  • 100% of medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage. 
  • PTO and Holiday pay.
  • Retirement benefits after 6 months of service.
  • Training and CEU opportunities.

And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!


Salary:  $90,000- $95,000 range based on experience and qualifications. Available for a full-time position.


                                Horizon Services, Inc. is an Equal Opportunity Employer.
                                                      https://www.horizonservices.org

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